Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trivot14@gmail.com. Please note that returns will need to be sent to the following address: DOM NO - 24-25 NILKANTHA PARK ,NEAR TULSHI CHOWK, DAHOLI , KATARGAM , SURAT, GUJARAT- 395004
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trivot14@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trivot14@gmail.com.

Return and Refund Policy

Effective Date: 15-02-2026

At TRIVOT, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility Criteria

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition

  • All original packaging, tags, manuals, and accessories must be intact

  • The product must not be damaged due to misuse or mishandling

  • Proof of purchase (order ID or invoice) must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must initiate a return request within 7 days of receiving the product. Requests made after this period may not be accepted.

3. Refund Process and Timing

Once we receive and inspect the returned item:

  • Approved refunds will be processed to the original payment method

  • Refunds are typically completed within 7 business days after approval

  • For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit

Please note that original shipping charges are non-refundable unless the return is due to our error.

4. Exchange Options

Exchanges are offered for eligible products, subject to stock availability. Customers may request an exchange instead of a refund within the return timeframe.

If the requested replacement is unavailable, a refund or store credit may be issued at our discretion.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear photos or videos as proof.

Upon verification, we will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Used or altered products

  • Products damaged due to improper use

  • Gift cards, digital products, or downloadable items

7. Return Shipping Costs

  • If the return is due to a defect, damage, or incorrect item sent by us, return shipping costs will be covered by TRIVOT

  • For all other eligible returns, return shipping costs are the responsibility of the customer

We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.

8. Contact Us

To initiate a return, exchange, or refund request, please contact us