Shipping policy

Shipping Policy

Effective Date: 15-02-2026

At TRIVOT, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Methods Available

We ship orders using reliable third-party courier and logistics partners. Depending on your location and order type, shipments may be delivered through standard or express delivery services. The available shipping method will be displayed at checkout.

2. Order Processing Time

All orders are processed within [X–Y] business days after order confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Please note that processing time is separate from delivery time.

3. Delivery Timeframes

Estimated delivery times depend on your location:

  • Local / Metro Areas: [X–Y] business days

  • Other Cities & Towns: [X–Y] business days

  • Remote or Rural Areas: [X–Y] business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Costs

Shipping charges, if applicable, are calculated at checkout and displayed before payment. Shipping may be:

  • Free on select products or orders above [ORDER VALUE], or

  • Charged based on product weight, size, or delivery location

Any applicable shipping fees are non-refundable unless otherwise stated.

5. Tracking Information

Once your order is shipped, you will receive tracking details via SMS, email, or your order dashboard. Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Issues and Delays

While we strive to deliver on time, delays may occur due to:

  • Courier partner issues

  • Natural events or weather conditions

  • Government regulations or strikes

  • Incorrect or incomplete shipping address provided by the customer

TRIVOT is not responsible for delays caused by third-party logistics providers. If you experience a significant delay, please contact our support team for assistance.

7. Failed or Returned Deliveries

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the order, the shipment may be returned to us. In such cases, re-shipping or refund eligibility will be handled as per our Return & Refund Policy.

8. International Shipping (If Applicable)

Currently, TRIVOT [does / does not] offer international shipping.

If international shipping is available:

  • Delivery times and shipping costs vary by destination

  • Customs duties, taxes, or import charges are the responsibility of the customer

  • We are not responsible for delays caused by customs clearance

9. Contact Us

For any shipping-related questions or concerns, please contact us:

Store Name: [STORE NAME]
Email: [SUPPORT EMAIL]
Phone: [CONTACT NUMBER]